Your customers expect their needs to be met in a best, fastest, and the most convenient way. One of the most effective and qualified way of meeting that expectation and having your customers felt that you are at their elbow in 7/24, is “Call Centers”.

The requirements such as:

• Responding immediately to your customers’ complaints
• Providing technical support and instructions about the products and wondered subjects,
• Making interactive sales during the external calls and incoming calls,
• Making market researches in order to know your customers better

need a strong infrastructure, an expertise workforce, and sophisticated control mechanisms.

If you are looking for a solution which can meet the qualified service expectations of your customers without suffering all those costs, then KoçSistem is the most proper address for you.

In the context of Call Center, KoçSistem is able to offer any kind of services and solutions to its customers in an end-to-end manner. Today leading the sector with its capacity of 650 chairs within the scope of Call Center Solutions, KoçSistem is currently successfully implementing about 60 projects of roughly 35 big accounts.

Interactive Sales Marketing Services

Through the agency of Interactive Sales Marketing Services,

• Your target groups are regularly called, their requirements are brought to light, and new requirements are created
• Sales are made by responding with proper products to those requirements

In the context of this service, KoçSistem conducts your every kind of sales and marketing operations efficiently by giving services such as Interactive Sales, Interactive Order, and Interactive Reservation.

Market Research and Customer Data Management Services

Through the agency of Market Research and Customer Data Management Services,

• Detailed information about your target groups, existing customers, competitors, and the market,  are acquired, recorded, and evaluated
• Acquired information is perfected, and the out-of-date information is updated
• Printed documents are transferred into a digital environment

In the context of the service, KoçSistem helps you access to your customers with a right message through the right channels, and increase you service quality and customer satisfaction levels by supplying a very wide range of services such as Market Research, Questionary, Data Perfection, Data Updating, and Data Entry.

Customer Satisfaction and Complaints Management Services

Through the agency of Customer Satisfaction and Complaints Management Services,

• Your customers are informed about your products, solutions, and services, and the new sales opportunities are seized,
• The complaints and problems of your customers are recorded and solved in accordance with your processes,
• The satisfaction levels of your customer segments are traced.

KoçSistem, in the same service network context, increases your service quality and customer satisfaction, and enables you establish a loyalty feeling among your customers by offering critical services such as Information Line, Consultancy Line, Complaints Line, and Customer Satisfaction Studies.

Technical Helpdesk Services

Through the agency of Technical Helpdesk Services:

• Problems about your products are recorded,
• Solved in the first level,
• The problems which couldn’t be solved in the first level are transferred into the second level and solved and the customer is called back

In the context of the service, KoçSistem solves every kind of defects or malfunctions experienced by your customers with your products effectively in 365 days of the year (7x24) by offering services such as Helpdesk Line, and Support Line.