Within the scope of Configuration, Maintenance, Support Services; any kind of systems and technologies as determined in the contract, are configured and put into use in locations either set by KoçSistem or decided by the customer. Furthermore KoçSistem ensures their customers to use its products efficiently by offering a support package, and targets to minimize their system outages. Within the context of support service, an appropriate support is offered in accordance with the predefined service level in response to the customer calls for the products and intervention time (7x24, 5x8, etc.) in accordance with customer orders.

Customers may request technical information about their products or report their problems through our Call Center in accordance with the support contract. It is possible to receive different levels of service according to emergency or importance degrees of the problems reported. In the context of proactive or reactive support service depending on the service type, incoming calls may be forwarded to the business partners of KoçSistem when necessary.